Making and cancelling reservations via the Enterprise Car Club app and website has been reinstated with a few small temporary changes as we continue our commitment to clean vehicles between each rental at this time.
At Enterprise Car Club the safety and wellbeing of our members and employees is our top priority. As a result, we are proud to be extending our commitment to clean vehicles between each reservation at this time. Whilst we uphold this commitment, we are further pleased to announce that we are reinstating members' use of the app and website booking platforms. These will in many ways allow you to make and cancel reservations in just a few clicks as they have always done. Now however to allow us to maintain our enhanced cleaning regime to secure a booking you'll need to search for a vehicle available for your reservation plus a subsequent 24 hours. This buffer builds in time for cleaning before the next reservation. You do not need to include the 24hr buffer in your booking, rather you just need to ensure that this time exists before the next reservation. You'll not be charged for this additional time. If you want to amend your trip you will need to call the Clubhouse, unless you have already started the reservation in which case the app will allow you to end your reservation early or extend for up to an hour. For more information see the notes below.
As the app and website booking platforms come back on-line, you’ll notice a new Per Trip Damage Waiver reduction option. This allows you to reduce your excess from £750/incident to £100/incident for an hourly fee of £1.50/hr (up to £12.00/day) covering your reservation – again for more information see the notes below.
b) Log-on at EnterpriseCarClub.com
c) Call the Clubhouse on 0345 266 9290 - choosing option 1. This phoneline is open 8am - 8pm Monday to Friday; 8am - 6:30pm Saturday and 9am - 6:30pm Sunday. Outside these hours an Emergency Helpdesk operates. For information on call charges click here.
Leaving a 24hr booking buffer when booking: In many ways you can use our app or desktop booking platform as normal, viewing and booking available vehicles. Behind the scenes as you make your booking the system will automatically book out the vehicle for additional time to accommodate cleaning before the next rental. This means you’ll need to select a vehicle which is available for your reservation plus a subsequent 24 hours. You do not need to include the 24hr buffer in your booking, rather you just need to ensure that this time exists before the next reservation. You will not be charged for any additional time outside your reservation. If there is insufficient time between your booking (including the 24hr buffer) and the next, you will be shown messaging telling you that “The reservation could not be created” - (see fig.1). In this instance please adjust the length of your booking or select an alternative vehicle.
*NEW* per trip damage waiver reduction option: Damage Waiver is included in your reservation and comes with an excess as standard of £750/incident. Members have long had the option to reduce this excess to £100/incident for just £90/year or £10/month. Now however members who have not opted for a reduced excess previously will be presented with the option to add this when making a reservation (see fig. 2). This will reduce the excess to £100/incident for that reservation for an hourly fee of £1.50/hr (up to £12.00/day). Click here for more information.
Amending your reservation before your booking has started: To make changes to the timing of your reservation, or to change vehicle, please call the Clubhouse (0345 266 9290 – choosing option 1). It is not possible to do so via the app or website. It is only possible to cancel via these channels. The Clubhouse phoneline is open 8am- 8pm Monday to Friday; 8am-6.30pm Saturday and 9am-6.30pm Sunday.
Amending your reservation mid-booking: During your reservation the app will allow you to end your reservation early or extend for up to an hour. Should you need to extend your booking for longer please call the Clubhouse (0345 266 9290 – choosing option 1) to see if this is possible. The Clubhouse phoneline is open 8am- 8pm Monday to Friday; 8am-6.30pm Saturday and 9am-6.30pm Sunday. Though emergency calls are taken 24/7. Please note that if you change or shorten a reservation (including cancelling a reservation after the start time) you will be charged up to the full cost of the reservation.
Getting into your vehicle: You can use the app or contactless card connected to your account as normal. (For members who joined before 29.07.20 most contactless cards can still be used – excluding MONZO).
Cleaning vehicles between each rental: Our enhanced cleaning regime will continue at this time. This ensures that all vehicles are cleaned and wiped with a sanitising disinfectant between each reservation. Find out more about our Complete Clean Pledge here.
Keeping others safe: On top of following Government travel guidelines, we ask you ensure prior to renting that you… (a) Are not currently under quarantine for COVID-19. (b) Have not been diagnosed as having COVID-19. (c) Are not displaying any of the symptoms of the COVID-19 virus. (d) Are not living with or in close contact with someone who is currently quarantined or who has tested positive for the virus.
Do not leave hand sanitiser in hot vehicles: The NHS has warned that leaving your hand sanitiser in a vehicle can become a fire risk. Most hand sanitisers contain an element of alcohol which is highly flammable and when combined with high temperatures can cause a fire. For this reason, we strongly advise you to take your hand sanitiser with you every time you leave a vehicle.
Or, request a call back if you have questions.
Our Clubhouse team will call you back within 24 hours.