As part of the Complete Clean Pledge, we have expanded our already rigorous cleaning protocols. While we've always had a very formal training process in place that instructs all employees on the proper cleaning of a vehicle, employees are now being trained to implement new and more comprehensive mandates that include enhanced cleaning guidance for vehicles and branch locations, as well as social distancing practices. This is in addition to the joint responsibility that all members have to keep vehicles clean, making sure all rubbish is removed (see Car Club Code for more).
We visit our vehicles every 7 - 14 days for cleaning. The meticulousness of this cleaning process is backed by the ‘Complete Clean Pledge’. This covers vacuuming, general wipe down, and sanitising with disinfectant, with particular attention to more than 20-plus high-touch points (see graphic below). In between these cleans we ask members to adhere to the Car Club Code, keeping vehicles clean, removing rubbish and leaving vehicles as they’d themselves like to find them.
As already mentioned, when it comes to cleanliness, both Enterprise and members play a role. In between our cleaning visits, in line with the ‘Car Club Code’, our members are responsible for leaving the vehicles clean, removing rubbish/mess, ensuring all windows are up, seats are passenger-ready etc. Given this shared responsibility for cleanliness, the level to which a vehicle is cleaned may vary. That is why we ask members to take every reasonable measure to ensure vehicles are left as they’d expect to find them. As a result, you may get into a car we have fully valeted one day, and the next you’ll use a vehicle that, since its Enterprise valet, has been used by a number of fellow members. Understanding this is part and parcel of joining a vehicle sharing club.
Bearing this in mind, if you find that a vehicle is in an unacceptable condition, please report it to the Clubhouse on 0345 266 9290 or email photos to email@example.com before you start your reservation. The previous renter may be liable to pay a fine and, if necessary, the cost of any specialist cleaning – click here to find out more. Similarly, please do get in touch if you have any questions about this or the wider Enterprise Car Club service.
We continue to have measures in place to immediately isolate and quarantine any vehicle if needed.
Caution: do NOT leave hand sanitiser in hot vehicles
Leaving your hand sanitiser in a vehicle can become a fire risk. Most hand sanitisers contain an element of alcohol which is highly flammable and when combined with high temperatures can cause a fire. For this reason, we strongly advise you to take your hand sanitiser with you every time you leave a vehicle.