Contact us

Have a question about Car Club? We have the answer.

Visit our Help Centre ›

 

 

Frequently Asked Questions

 

Questions before, during or after your rental? 

We have answers!

 

 

 

 

 

 

HELP CENTRE

Email The Clubhouse

 

Get help with Billing, Membership, Reservations, and more.

 

 

 

 


MEMBERSHIP QUERIES

 

GENERAL ENQUIRIES

 

Live Chat Messenger


Need help now?
Chat with a live agent 

for support.

(Mon-Fri 0900-1700)

 

 

 

 

 

LIVE CHAT

Call The Clubhouse

 

Want to talk? 

Speak with a live agent for support.


Reservations – opt.1

Current Hire – opt.2

Billing – opt.3

Applications – opt.4

Membership – opt.5

 

0345 266 9290

 

How can we help you?


Refer a Friend

Refer a Friend to join Enterprise Car Club and receive £20 driving credit each. Find out more.

Request a Vehicle Near You

If you’d like to have a car or van parked in a fixed location closer to you, please let us know by completing this form.

Business Fleet Management

We have the resource, expertise and infrastructure to manage all aspects of a fleet for your business. Find out more about our services or contact us for more information.

Reduce your excess to £100

If you're aged 22+, you can choose to pay £10.00 per month or £90 upfront for the year. To add this to your account, simply submit your member ID on this form.

Your fuel card pin

If you've made a reservation using our app, you can find your fuel card pin number in the 'messages' section under your reservation information. You will have also received this information in your booking confirmation email.

Claim Your Free Membership

If you have a corporate Enterprise Car Club membership through your place of work, you can get personal membership for FREE - paying no joining fees in your first year. Find out more here.

Opt-in to Marketing

Want to hear about the great promotions and deals we offer? Complete our marketing opt-in form and never miss out again! 

Thinking of leaving? 

We're sorry to see you go, but if you do need to leave Car Club then please complete this form and a member of the Clubhouse team will be in contact as soon as possible. 

Link Your Personal & Corporate Account

If you have both a corporate and a personal membership, you can easily link your accounts in the App. Find out more here.

Billing enquiries

If you have queries in relation to your payments,billing or vehicle hire charges, please complete this form and someone will get back to you.

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Clubhouse Hours

 

Monday - Friday
8am - 8pm Standard
8pm - 8am Emergency

Saturday
8am - 6.30pm Standard
6:30pm - 9am Emergency 

Sunday & Bank Holiday
9am - 6.30pm Standard
6:30pm - 8am Emergency

*For more information on Standard and Emergency Clubhouse hours please visit our Help Centre.

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Follow us on Social Media

 

                

Press enquiries

marketing@enterprisecarclub.co.uk

Got a parking space for us?

business@enterprisecarclub.co.uk

 

 

Registered Office

Enterprise House
Vicarage Road
Egham
Surrey
TW20 9FB