Contact Us





Your Questions Answered 

Click below to find the answer to your most frequently asked questions or the information here:

Click here for the HELP CENTRE/FAQs


Click here for more information about PRICING & PLANS


How can we help you?

Claim Your Free Membership

If you have a corporate Enterprise Car Club membership through your place of work, you can get personal membership for FREE - paying no joining fees in your first year. Find out more here.

Opt into Marketing

Want to hear about the great promotions and deals we offer? Complete our marketing opt-in form and never miss out again! 

Refer A Friend

Refer a Friend to join Enterprise Car Club and receive £20 driving credit each. Find out more.

Link Your Personal & Corporate Account

If you have both a corporate and a personal membership, you can easily link your accounts in the App. Find out more here.

Thinking of leaving?

We're sorry to see you go, but if you do need to leave Car Club then please complete this form and a member of the Clubhouse team will be in contact as soon as possible. 

Order an Information Guide

If you would like to receive in the post a printed guide containing all the key things you need to know whenever you’re in an Enterprise Car Club vehicle, simply fill in the form here.

Protecting Myself From Fraud/Scams

Keeping your data and personal details safe and secure is incredibly important to us. To support these efforts we ask that members, and those considering membership, also take precautions. Find out more here.

Fuel Card Pin

You’ll easily find the unique 4-digit PIN number in in the 'Important Information' section of the Enterprise Car Club mobile app. This information will be updated with the vehicle's fuel card PIN once your reservation has begun. For optimised security, these codes will regularly change so please refer to the mobile app with each new booking. 

Damage Enquiries

If you have noticed damages on the car, please email us and someone will get back to you.

Billing enquiry

If you have queries in relation to your payments, billing or vehicle hire charges, please complete this form and someone will get back to you.

Reduce your excess to £100

If you're aged 22+, you can choose to pay £15.00 per month or £150 upfront for the year*. To add this to your account, simply submit your member ID on this form.

Request a Vehicle Near You

If you’d like to have a car or van parked in a fixed location closer to you, please let us know by completing this form.

Business Fleet Management

We have the resource, expertise and infrastructure to manage all aspects of a fleet for your business. Find out more about our services or contact us for more information.

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Need More Help? 

Email The Clubhouse






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Need To Talk? 

Call The Clubhouse


0345 266 9290


Clubhouse Hours


The Helpdesk is available 24/7 to help with anything related to a reservation. For more information on which calls should be directed to the Helpdesk, please search ‘When can I contact the Clubhouse?’ on our Help Centre.

Membership Hours

You can contact the membership team between the hours listed below. This team should only be contacted if you have questions related to your membership, NOT if you require assistance with a reservation.

Monday - Friday
9am - 5pm Standard

Weekend & Bank Holiday

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Press Enquiries




Registered Office

Enterprise House
Vicarage Road
TW20 9FB