For all membership, reservation, accounts and general enquiries. Call our new low rate number:
To create, change or extend a reservation 24/7 - choose option 1
For assistance with current hire, help accessing a vehicle or roadside assistance 24/7 - choose option 2
If you have a query relating to a charge, payments and invoices - choose option 3
If you recently submitted an application, or are interested in joining - choose option 4
To make changes to your membership, or, upgrade your account - choose option 5
*Please note that we may record some calls for training and to ensure the very best service for our members.
Alternatively you can email;
For all enquiries relating to a reservation, current hire or charges and invoices:
For all enquiries relating to an application, joining the service or change to your membership plan:
*COVID-19 UPDATE: In order to support our temporary booking process at this time, the Clubhouse phoneline (0345 266 9290 - option 1) is open 24/7 to facilitate creating, changing or extending a reservation.*
Monday - Friday
8am - 8pm Standard
8pm - 8am Emergency
8am - 6.30pm Standard
6:30pm - 9am Emergency
Sunday & Bank Holiday
9am - 6.30pm Standard
6:30pm - 8am Emergency
Refer a Friend to join Enterprise Car Club and receive £20 driving credit each. Find out more.
If you’d like to have a car or van parked in a fixed location closer to you, please let us know by completing this form.
If you're aged 22+, you can choose to pay £10.00 per month or £90 upfront for the year. To add this to your account, simply submit your member ID on this form.
If you've made a reservation using our app, you can find your fuel card pin number in the 'messages' section under your reservation information. You will have also received this information in your booking confirmation email.
If you have a corporate Enterprise Car Club membership through your place of work, you can get personal membership for FREE - paying no joining fees in your first year. Find out more here.
Want to hear about the great promotions and deals we offer? Complete our marketing opt-in form and never miss out again!
We're sorry to see you go, but if you do need to leave Car Club then please complete this form and a member of the Clubhouse team will be in contact as soon as possible.
If you have both a corporate and a personal membership, you can easily link your accounts in the App. Find out more here.
Enterprise Car Club
75 Low Road