Contact us

Have a question about Car Club? We have the answer.

Visit our Help Centre ›




For all membership, reservation, accounts and general enquiries. Call our new low rate number:

0345 266 9290

To create, change or extend a reservation 24/7 - choose option 1
For assistance with current hire, help accessing a vehicle or roadside assistance 24/7 - choose option 2
If you have a query relating to a charge, payments and invoices - choose option 3
If you recently submitted an application, or are interested in joining - choose option 4
To make changes to your membership, or, upgrade your account - choose option 5
*Please note that we may record some calls for training and to ensure the very best service for our members.

Alternatively you can email;
For all enquiries relating to a reservation, current hire or charges and invoices:

For all enquiries relating to an application, joining the service or change to your membership plan:

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Clubhouse Hours


*COVID-19 UPDATE: In order to support our temporary booking process at this time, the Clubhouse phoneline (0345 266 9290 - option 1) is open 24/7 to facilitate creating, changing or extending a reservation.*

Monday - Friday
8am - 8pm Standard
8pm - 8am Emergency

8am - 6.30pm Standard
6:30pm - 9am Emergency 

Sunday & Bank Holiday
9am - 6.30pm Standard
6:30pm - 8am Emergency

Can We Help With Anything Else?

Refer a Friend

Refer a Friend to join Enterprise Car Club and receive £20 driving credit each. Find out more.

Request a Vehicle Near You

If you’d like to have a car or van parked in a fixed location closer to you, please let us know by completing this form.

Business Fleet Management

We have the resource, expertise and infrastructure to manage all aspects of a fleet for your business. Find out more about our services or contact us for more information.

Reduce your excess to £100

If you're aged 22+, you can choose to pay £10.00 per month or £90 upfront for the year. To add this to your account, simply submit your member ID on this form.

Your fuel card pin

If you've made a reservation using our app, you can find your fuel card pin number in the 'messages' section under your reservation information. You will have also received this information in your booking confirmation email.

Claim Your Free Membership

If you have a corporate Enterprise Car Club membership through your place of work, you can get personal membership for FREE - paying no joining fees in your first year. Find out more here.

Opt-in to Marketing

Want to hear about the great promotions and deals we offer? Complete our marketing opt-in form and never miss out again! 

Thinking of leaving? 

We're sorry to see you go, but if you do need to leave Car Club then please complete this form and a member of the Clubhouse team will be in contact as soon as possible. 

Link Your Personal & Corporate Account

If you have both a corporate and a personal membership, you can easily link your accounts in the App. Find out more here.

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Clubhouse Contact Address

Enterprise Car Club
75 Low Road
LS10 1RH

Registered Office

Enterprise House
Vicarage Road
TW20 9FB