Please take a moment to review the basic steps and reminders below. Understanding some simple guidelines makes for a better car club experience for you and your fellow members. If Enterprise Car Club is at your work site for business use, your policies may differ from those listed below.
Click here to view your Information Pack, an on-the-go quick reference guide.
Payment
Reservation Cancellation Policy
Enterprise Car Club always ensures charges are kept to a minimum. However, ‘fines’ have to be in place to minimise operational problems to all members of the club, ensuring maximum satisfaction for all.
A detailed fee schedule is also listed further down the page.
Reserving and reservation extension fees
London Congestion Charge
Congestion charges for our London based Enterprise Cars are paid for by the club and the relevant charge will be added to your monthly invoice. Charging hours are 07:00-22:00, every day, except Christmas Day (25 December).
Return of cars
It is essential to return cars on time to ensure other members are not inconvenienced. If you are running late (it happens to the best of us at times!), please inform us as early as possible, so that we can make alternative arrangements for any other member who may be affected.
Cancellation and changes to reservations
If you need to cancel or change a reservation, please give as much notice as possible to ensure maximum availability for other members. You can change or cancel reservations directly through the website up to 30 minutes before the scheduled start time or by telephoning the Clubhouse.
If you cancel, change or shorten a reservation:
Parking
The vehicle must be returned to the bay from where it was collected. In the unlikely event you cannot park the car in its designated bay, you must let us know immediately. This will ensure we can get the vehicle moved at a later date and advise anyone reserving the car after you where the car is. If the car is left illegally parked, failure to contact us inevitably will lead to a parking ticket, wheel clamp or being towed away. If you have not contacted us to let us know of the problem, all costs will be passed on to you with a £30 administration charge. Costs can be extremely high so please do ensure you let us know immediately.
Car Club Code
As a courtesy to your fellow members you must not:
Failing to follow the above Club Rules carries a penalty of £30 plus, if necessary, the cost of specialist cleaning.
Keys and fuel cards
Lost keys or fuel cards (including charge cards for electric vehicles) are charged to members at cost plus £30 administration per item. Failure to leave the keys in the car at the end of the reservation will incur a charge of £30 plus any inconvenience costs incurred by the next member to use the car.
Throughout your reservation, please keep the keys with you at all times and ensure they are left in the vehicle at the end of your reservation.
Lost membership cards
Replacement membership cards are charged at £20. Please let us know as soon as possible so that we can cancel your membership card and issue a new one to ensure you can keep using the cars.
Staff call outs
If lights are left on inside or outside of the car and causes the battery to flatten, or performs some other action requiring a member of the Enterprise Car Club team to go to the car to rectify the situation, a fee of £30 will be charged.
If you require assistance from a member of the Enterprise Car Club team to change a wheel during your reservation, you may be charged up to a maximum of £75.
Parking tickets
Parking tickets are your responsibility and must be paid for directly by you. If the ticket has to be processed by the club, an administration fee of £30 will be added (we are often charged more by our leasing companies – as they receive the tickets and forward to us).
Speed cameras and other traffic offences
Enterprise Car Club are required by law as the registered keeper of the car, to pass on driver details to the relevant authorities. Any offences committed are the driver’s responsibility and not the club’s. An administration fee of £30 will be chargeable on all tickets processed by us.
See our terms and conditions for more information.
Returned the vehicle with less than ¼ tank
Returned the vehicle without letting us know after your reservation end time.
First 15 mins charged at standard rate of the vehicle plus 20p per minute. Additional £30 will charged if you run over 15 mins +cost of alternative travel if another member is inconvenienced
Next driver reported evidence of smoking such as strong odour, ashes, etc.
+if necessary the cost of specialist cleaning
Next driver reported pet hair or mess in vehicle
+if necessary the cost of specialist cleaning
Next driver reported vehicle was returned in an unacceptable condition. (Includes but is not limited to: trash or mess, lights or ignition left on, windows left down, seats not passenger-ready, key in ignition)
+if necessary the cost of specialist cleaning
Next driver reported a missing parking pass, fuel card or ignition key.
admin fee
+ any cost of replacement
Replacement card will be charged
Parking tickets/ vehicle towing will be your responsibility. Admin fee will be charged in addition should the ticket have to be processed by the club.
administration fee in addition to parking ticket fee
Speed Cameras and other traffic offences
Enterprise Car Club is required by law as the registered keeper of the car, to pass on driver details to the relevant authorities. Any offences committed are the driver’s responsibility and not the club’s.
administration fee will be chargeable on all tickets processed by the club
If you use one of our Car Club vehicles whose home is inside the zone, we will cover the full cost of the Congestion Charge. If it's a vehicle you've reserved from a bay within the M25 but outside of the Congestion zone, we will add this as a charge on your bill.
for Enterprise Car Club vehicles based outside of the M25, driven into the zone during charging hours. You are required directly to pay the charge. Failure to do so will result in TFL penalties plus an admin charge of £30.
All our drivers are fully insured. Members are covered to drive our vehicles with a damage waiver excess of £750. All the statutory requirements are covered, including unlimited third party injury and passenger liability cover. Hopefully you will never have a bump but if you do, you only have to pay the excess if our insurers deem the accident to be your fault (or the third party can not be traced).
Please see full terms and conditions for more details.
Prefer to reduce your standard excess from £750 to £100? If you’re 22 or over, you may be able to reduce your excess in this way for an annual charge of £90, or monthly fee of £10. Simply submit your member ID below. Our Clubhouse will then contact you to take the first payment by credit/debit card, thereafter your monthly fee will be collected by your default payment method. Please note cover will only be applicable once the first payment has been taken. If you haven’t yet joined the club, it’s even easier – just select which excess reduction option you prefer on the application form.
Alternatively, you can reduce your excess for a particular reservation to £100 per incident by paying an hourly fee of £1.50/hr (up to £12.00/day). You can select this option at time of making your reservation.
Drivers aged 21 and under: Excess reduction is not currently available.
See our terms and conditions for more information.
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